Terms and conditions

Accommodation payment

  • The full amount of your accommodation plus our credit card security fee is charged online at time of booking.
  • On completion of your online reservation, you are emailed a confirmation notice to the email address you provide, and also provided with a printable confirmation page. At this point, your reservation is confirmed at the Look After Me member property

Additional charges

  • Any violation of individual property's terms and conditions (such as room damage) may result in subsequent charges being applicable.
  • Guests under the age of 18 must be accompanied by a guest of 18 years or over. Smoking is not allowed in any room on the property. If you do smoke, then you may be charged appropriate cleaning and loss of income charges.
  • No visitors are allowed in rooms after 10pm. Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.


  • Cancellations must be made with at least 48 hours notice prior to arrival time (usually 2.00pm) to be eligible for any refund. If you cancel after this time, or fail to arrive, no refund is payable.
  • A $25.00 cancellation fee applies for all cancellations
  • Cancellations must be made by directly contacting Look After Me using the details or form on our Contact page.

Privacy Policy & Security

  • Your personal details, and details of your reservation, will be provided directly to the accommodation provider you have selected. Look After Me will not provide these details to any other party. Your credit card details are unavailable for viewing by anybody, but remain able to be used to perform future transactions only between Look After Me and the cardholder.
  • We operate a 100% PCI-DSS card security industry compliant system, to eliminate risk of online fraud when doing transactions with us. Credit card data is not available to any Look After Me member property or staff member.


  • Look After Me Ltd is a registered company operating a business located in New Zealand
  • Our physical address is 125 Manapouri Street, Dunedin, New Zealand
  • Official communication to Look After Me can be made via the above address, or info@lookafterme.co.nz. Phone 0800 526 123
  • All online transactions are charged in New Zealand dollars